_____ Other than those
_____ credited in the text

The Loyalty Effect  by Frederick F. Reichfeld. Harvard Business School Press. 1996.)

Stop Managing Start Coaching  by Jerry W. Gilley and Nathaniel W. Boughton. Irwin (Professional Publishing. 1996.)

Value Migration  by Adrian J. Slywotzky. (Harvard Business School Press. 1996.)

The Leader Of The Future  by Frances Hesselbein, Marshall Goldsmith, and Richard (Beckhard. Jossey-Bass, Inc. 1996.)

The Gods Of Management  by Charles Handy. (Souvenir Press Limited. 1978, 1985, 1991, 1995. )

Keeping The Edge  by Dick Schaaf. (Soundview Executive Book Summaries. 1995. )

The Boundaryless Organisation  by Ron Ashkenas, Dave Ulrich, Todd Jick, and Steve Kerr. (Jossey-Bass, Inc. )

Best Practices In Reengineering by David K. Carr and Henry J. Johansson. (McGraw-Hill, Inc, 1995.)

Tactics. The Art & Science of Success  by Edward de Bono. (William Collins, 1985.)

How to Manage  by Ray Wild. (Butterworth Heinemann)

Business Day.  (BDFM Publishers Ltd.)

Inc.  (Inc. Magazine).

Australian Small Business & Portfolio. (Federal Publishing Co).

My Business. (Australian Financial Press)

Nation's Business. (Nation's Business)

Entrepreneurial Edge. (Edward Lowe Foundation)

Entrepreneur. (Entrepreneur Magazine)

F&T Weekly. (F&T Weekly, a Division of National Media Ltd.)



  Authors Note
1. Keep your customer base healthy
2. Introduce fresh makeover ideas for better business
3. Power drive motivation
4. Control your business workout regime
5. Meet the challenge of corporate change
6. Keep your focus
7. Update your circuit
8. Come out fighting
9. Cultivate sparring partners
10. Avoid Regressing
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