by Jade | Nov 15, 2022 | Uncategorised
30 Service Energisers Get to know me. Make a point of introducing me, your customer, to each member of your staff who has anything to do with me. That means everyone from the receptionist to the managing director. Invite me to your premises and introduce me...
by grant@itnt.co.za | Oct 24, 2022 | Uncategorised
World Class Service: Don’t Give your Customers a ‘Definite Maybe’ by Peter Cheales Business people in South Africa overdose on promises, particularly when it concerns service. But a promise isn’t an irrevocable...
by grant@itnt.co.za | Oct 24, 2022 | Uncategorised
Ask Me What I Want. Don’t Make Assumptions by Peter Cheales I’m a news junkie. I overdose on newspapers. But I’m making strenuous efforts to kick the habit. The reason: newspapers no longer give me the service I want or need....
by grant@itnt.co.za | Oct 24, 2022 | Uncategorised
Someone’s Changed the Rules by Peter Cheales The Pursuit of Wealth The rise of ‘middle class’ values since World War Two (1946 – 1986) Business growth and expansion: An abundance of natural resources; the ability to...
by grant@itnt.co.za | Oct 24, 2022 | Uncategorised
Worker Empowerment Pays Off Put your whole company in Customer Service Mode by Peter Cheales Discreetly scouting around any company will quickly tell you the quality of service you can expect and whether the business is destined for success or...
by grant@itnt.co.za | Oct 24, 2022 | Uncategorised
Signs of Excellence A Promise to Deliver by Peter Cheales When Matisse, Picasso or Van Gogh completed a painting they were proud of, they signed it. Their signatures were the buyers’ guarantees of quality. When you manufacture a product...
