On behalf of Kenny Fihla and the Standard Bank CIB team, I would like to thank you for your excellent presentation this morning. You captured the essence of everything we are working on from a client service perspective but your delivery of the message is what made it so much more real and to the point!
Mandi van den Heever, Standard Bank
Thank you for your very lively and entertaining presentation. It was right on the money for us to intro the day. We will definitely use your services again!
Paul Alberts, Customer Solutions Manager, Vodacom South Africa CT
You absolutely blew me away with your presentation. Thank you.
Francois van der Westhuizen, Rochester Home Decor
Once again thanks for the great presentation. We have received good feedback from our team.
Dirk Uys, Marketing Manager, Bayer CropScience
An engaging, entertaining and interesting insight into consumer behaviour, expectations and needs. Motivating, funny and high impact content.
Louise Hunt, Hunt P.R. on behalf of Ignition Group
Only one word needed… Phenomenal!
Belinda Deetlefs, ABSA Life
Certainly made me look at customer service from a different angle. I have taken a few pointers and already implemented it into my area. Once again a great lesson learnt.
Shafiequah Vally, Nedbank
It was refreshing to have someone say it like it is. Thanks for an informative and entertaining hour. Most relevant when trying to take our organisation from Good to Great.
Tony Curtin, Nedbank
I saw Peter deliver a speech at the Genesys G-summit last Thursday in Cape Town.Being a toastmaster and budding public speaker, I was blown away. I was privileged to listen to a speaker of his vision and quality who lives the values I aspire to. Please be so kind as to send him my sincerest compliments and the sense of gratitude I have to hear him speak.
Stephen Cannoo, ICT Consultant, Bytes Communication Systems division of Bytes Technology Group SA (Pty) Ltd
The talk we found very relevant to our recently adopted service creed which places the customer as the centre of our universe… The delegates also thoroughly enjoyed the presentation – I received lots of informal compliments from staff.
Kevin Eales, Guardrisk Allied Products & Services
Peter makes one realise that Customer Service is an attitude and that penetrates every nook and cranny of an organisation. It’s not a department!!!
Frank Magwegwe, Momentum Administration Services
Peter is dynamic, powerful and gets straight to the essence of customer service. His honest and open demeanour endears him to all and his words were spot on. It was a wakeup call for our sector, and for me as a Manager, it was vital to hear those words. We would love to have him back again!
Veda Raubenheimer, CTBi
Thank you for delivering such a powerful presentation at our annual sales conference. Upon receiving the feedback forms from our staff your presentation was rated ‘excellent’ without any exceptions. Keep doing what you are doing … you are brilliant at it and there is something for everyone to be learnt from your work!
Lizelle Jones, Inhep Electronics Holdings
Thank you for the presentation you did to our senior leadership in Nedbank Business Banking. Over the years, we have had many external speakers, and I can honestly say your presentation was one of the best and most impactful to date. Your message landed loud and clearly and gave much food for thought during our discussions later on in the day. It also really complemented the efforts / initiatives we are already driving in the business.
Annette Francke, Nedbank Business Banking
Service and Customer Care has a complete new meaning and interpretation for the Resolution Group. Content that is yet so simplistic but seems to be harder to implement was presented in a fun and empowering way. It was an absolute pleasure to have Peter as our guest speaker.
Natascha Heyman , Resolution Health Medical Scheme
You are such an enthusiastic, passionate person and it was an honor having you at our final tenant briefing. Our tenants were so impressed!
Madre van Zyl, Tyger Valley Centre
On behalf of Let’s Go Bowling staff in the Western Cape, a BIG thank you! Thank you for your time, your patience and most of all for sharing your valuable knowledge and experience with us! We will certainly focus on intensive care!
Annale Paluzzi, Let’s Go Bowling
An honest and sensible take on Service. The message of taking ownership and “getting it done” made more aware of “Brand Me”.
Helen Baxter, Vodafone live!
Thank you for the presentation yesterday. Everyone really enjoyed it and it will certainly add value to the practices.
Ruahan Naude , Dynamic Vision Network
This presentation really struck a cord with our teams. I really enjoyed the way it was pitched giving it context irrespective of who the audience was.
J Turner, Allan Gray Group
“Thank you for your participation in the “Siya Phezulu” Caltex Retailer Convention. Each delegate that attended left feeling positive, with a renewed level of commitment and motivation- thanks to your invigorating and inspiring contribution. Your presentation was both focused and informative, and left us feeling challenged about our customer service and many other daily activities that we take for granted. We are committed to our people, partnerships and performance. We can never over emphasize the importance of our relationships with our customers and should continue to move Upward, Forward and Higher! Thank you for assisting in creating this awareness of change – may we embrace it, grow with it and achieve new goals.”
Geraldine Mc Connach, Franchise Development Manager,, CALTEX OIL (S.A.) (PTY) LIMITED
“Thank you for your outstanding presentation on Saturday It was exactly what we needed and you did it with such passion and style.”
Cheryl Hoffman, AVROY SHLAIN
“I must say without reservation, that having you here to talk to the staff, was singularly the best decision I or this company has ever made.”
Michael Oliver, Director, EXECUTIVE OFFICE
“What a delight !”
Conrad van Eden, AGRINET
Oren Glick, GLICKS
“We are highly delighted with what we achieved together on the 16th October. Our sincere appreciation and a big THANK YOU is conveyed to you for a thought-provoking and most beneficial presentation. We have no doubt whatsoever that this was a highly successful day which has not only significantly benefited the Company, but also us personally, and which will continue to influence strategies into the future.”
Eric Ellerine, ELLERINE HOLDINGS LIMITED
“Peter did two presentations in one day – one to a wide managerial audience – and the other to an exclusively sales audience – both audiences found the input stimulating and they took away new and different insights into service.”
Barry Dell, RUSSELS
“Peter Cheales has definitely transferred his energetic business approach to our employees. He is not just a speaker but an updated professional business speaker.”
George Sebutel, VIAMAX FLEET MANAGEMENT
“The feedback on your presentation has been superb.”
Dean P. Viljoen, Executive Director, FEDHASA
“Very good actionable knowledge was taken away to be put to good customer use at their respective dealerships.”
Derek Maltby, Marketing Service Manager, DELTA MOTOR CORPORATION
“A big thank you for the wonderful presentation you gave to our delegates at our annual conference recently. The feedback has been outstanding.”
Pam Hill, PRO, ASSOC. OF PERSONNEL SERVICE ORGANISATION OF SA
“Thank you – your presentation had an inspirational effect on our staff which resulted in a noticeable change in attitude.”
Willem Gijzelaar, Marketing Manager, HYTECH HOLDINGS
“Stimulating, inspiring and most of all, challenging. We have now revised our marketing strategy to encompass Peter’s practical approach to winning and retaining customers.”
Dave Anderson, General Manager, ALPHA INDUSTRIAL CHEMICALS
“I really enjoyed Peter’ presentation and it helped the team to start thinking about the impact of a changing world on our business.”
Gaim Swiegers, Partner in Charge, DELOITTE & TOUCHE
“We asked for inspiration and we got it!”
Tilly Brouwer, NATIONAL COUNCIL FOR CHILD WELFARE
“Absolutely awesome … Peter you create magic … You command respect and your work is brilliant.”
Asief Alli, UMGENI WATER
“A mood of enthusiasm, energy and the need to look at matter “differently” was cemented.”
Steven Schoeman, METROPOLITAN LIFE
“One of the best motivational speakers we’ve had. His presentation style kept the delegates interested and participative throughout his presentation.”
Edna Minker, MTN
“The feedback I have received on your presentation is positive and I want to thank you for performing on our course.”
John Galloway, Deputy Managing Director, Gaming, SUN INTERNATIONAL
“Peter’s presentation is original, fresh, direct and to the point. He makes you aware of issues you’ve taken for granted.”
Elsa Strydom, Training Co-ordinator, LAUDON LOCKS
“A professional and entertaining presentation which really grabbed our staff’s attention.”
Peter Cuffley, Managing Director, AUTOMOTIVE TECHNOLOGY SPECIALISTS
“The entire staff was highly motivated after your presentation, which has resulted in a positive attitude towards their daily tasks.”
Tony Taylor, Director, GRAPNEL DISTRIBUTION
“The presentation was both innovative and creative.”
Jeanette Unstead, Regional Distributor, AVROY SHLAIN COSMETICS
“A refreshing presentation format – the contents of which set the tone for a highly successful conference.”
Jan Louw, Managing Director, PRESTIGE CLEANING SERVICES
“It was the second time I had heard Peter’s presentation – I found it even more absorbing than the first – he deals with a vital and complex matter in a manner that everyone can understand and appreciate.”
Stan Caminsky, Managing Member, DISC TENPIN BOWLING
“Giving my service management and supervisor personnel an indication of how to keep our customers with us and overjoyed is extremely difficult and time consuming. Peter did this in one hour – well done!.”
Alan Vels, Resident Manager, MMABATHO SUN HOTEL
“Many thanks for a marvellous presentation. The feedback from the delegates was excellent. I hope that this may develop into your services and expertise being required by Murray and Roberts in the future.”
Catherine Bullough, CONDEV CAPE (Pty) Ltd
“Powerful and pertinent.”
Denise Stamm, Advertising and PR Director, OK HEAD OFFICE
“We all found it very informative and helpful. The info that was given to us left us with lots of food for thought.”
Irene Yiangou, Member, EFFECTIVE PC TRAINING
“I found it very interesting indeed; there is no doubt that your talk was regarded as the highlight of the conference by the delegates.”
Arnold Basserabie, Chief Executive, FEDSURE GROUP
“You made us so aware of what good service is all about. A wonderful inspiring talk.”
Linda Erasmus, Branch Manager, SEEFF RESIDENTIAL PROPERTIES
“Well structured and meaningful presentation on the essentials of good customer service.”
Theo Crous, Group Human Resources Manager, CHUBB HOLDINGS LTD
“So much impact on staff & management that the board started with your point #6 the next day.”
Peter Schoon, Managing Director, SABI SABI
“One of the most pertinent presentations for the service industry – highly motivational and recommended.”
Julian Ovsiowitz, Managing Director, AMC (Advertising Agency)
“Great quality in terms of content and delivery. Should serve as an excellent platform on which to build World Class Customer Service.”
Greg King, Commercial Manager, SIEMENS
“Die aanbieding was interessant, relevant en leersaam. Na afloop van die aanbieding het al ons werknemers konkrete aksieplanne gehad, wat uitgevoer en gemeet kon word.”
Lynette Gous, Organisasie, Ontwikkeling Adviseur, ESKOM
“Excellent take-home value. Great examples on customer service that can used to improve one’s own business.”
Dr. Morris Bernstein, Managing Director, FEDLIFE
“Well done. Good feedback from guests of Fedics/Mount Nelson Breakfast Club.”
Nic Griffen, Marketing Director, AVIS
“In conducting his World Class Customer Service seminar, Peter Cheales stimulated our Service Managers to develop new concepts in improving their levels of vehicle service. Well done and thank you.”
Brian Robey, Manager, (Customer Care Programmes), SAMCOR, (Marketing) (PTY) Ltd
“A well-structured and highly motivational talk. Very well received by all staff.”
Gavin Williams, Development Manager, UAL
“You cannot believe how well the presentation went down. We really have an enthused team after the conference and particularly your presentation. The team want to get the message to all of the store managers across the country. I agree with them and will be in contact with you re presentations around the country.”
Larry Simon, MILADYS
“Peter’s theme, “It’s up to You” focuses on Eskom’s key values, the personal traits, e.g. attitude, commitment etc., are important components. Thank you Peter for sharing your knowledge with us this morning.”
Mary Nonkwelo, ESKOM
“Thank you for your recent, fantastic presentation. You certainly got through to the audience and made us believe the many benefits of holding onto the customers we have and producing great bottom line results… The feedback I have received has been very positive. Everybody thoroughly enjoyed the good laugh, and the message… I will have no hesitation in recommending you. I meet a lot of speakers Peter, and some stand out more than others, especially you – keep up the great work… I Was Your Customer is an excellent presentation.”
Roy McCullagh, Senior Sales Manager, MERCHANT COURT HOTEL., SYDNEY, AUSTRALIA
“We want to extend a huge “Thank You” to you for your contribution and input towards our 2003 “Breaking New Barriers” Convention in Buenos Aires!!It’s been an absolute honour and pleasure to work with you again. Thank you for providing an excellent inspirational and motivational presentation and thus kick starting our conference on a high note. It is always an honour to work with you and congratulations on your first grade presentation. We look forward to working with you in the future again.”
Inge Ferreira, OKFD Marketing
“Peter speaks to both the group and the individual. It gives them a different perspective of their role in the bigger organisation and shows each person that he/she can make a difference in the service we provide.”
Jake Olivier, MITTAL STEEL SOUTH AFRICA
“Peter brought us back to reality!His presentation was great and left delegates with a new spirit and positive approach to the company and customer outlook.”
Neels Le Roux, GWK
“Excellent! Absolute world class!”
Shawn Mackrell, MULTI-LISTING SERVICES
“Thank you so much for the lively, amusing yet still informative presentation which you gave to SATSA’s 36th Annual General Meeting last Saturday. I don’t think that I have to tell you how much out members’ enjoyed your presentation. As usual, you got your point across through humour.”
Vusi Zwane, Chief Executive Officer, SATSA
I personally found Peter’s talk to be inspiring and the feedback received has been great.Thanks again for your motivation and we hope to hear your voice again, in the near future
Lee Neveling, The Institute of Estate Agents, South Eastern Cape Region
You are a STUNNING speaker. If it was possible I would like everyone to hear you speak. Thanks for the huge impact you made in my life.
Carol van Aswegen, KTI
“It was an honour having you in our Province. Wow! It was a pretty insightful presentation. Warm Tourism Regards.”
Nawaal Nolwazi Mdluli-Motlekar – Chief Marketing Officer, Tourism North West
“Peter gave an excellent and entertaining talk to our Area Managers and Support Centre as part of our build up to Christmas Sales Conference. His points were punctuated by relevant and amusing stories and examples that everyone could relate to.”
Elisabeth Caffyn-Parsons, Sheet Street
“Peter is great. He is able to inspire people to do the right things whilst also entertaining them. He is also very professional, which is exemplary to what is required from a service provider.”
Kingsley Sehularo, Dept of Economic Development & Tourism
Many thanks for doing such a great presentation at our SOCAP Breakfast event. We have had nothing but extremely positive feedback from delegates. Your presentation was extremely thought provoking and the opening made everyone stand up and take notice. Considering that this was the fist time you did this particular presentation, it was even more impressive.
Alan Parsons, Executive Administrator, SOCAP South Africa
Energetic, passionate, professional. Thought provoking, relevant, up to date, challenging. Loads of laughs, had a great deal of fun. Immaculate. Interpreted brief perfectly.
Bernadette Van den Heever, Express Personnel
Peter’s message is powerful, delivered in a poignant manner and produces a “Watershed Moment” that cries out to be taken advantage of. It is transformational stuff!
George Uriesi, Airports Company South Africa
Thank you for your inspiring talk at our conference. I was absolutely delighted with how your message fitted with the rest of our conference, and feel that it really energised all of us to go back to work and strive towards giving our customers and the people that we serve within the business a more “delightful” experience.
Judith Barrington, Sappi Forest Products (Pty) Ltd
Extremely energetic and highly motivational. Peter certainly drives home his message with passion and obvious enthusiasm.
Charles Laxton, UTi Sun Couriers Division
You made an excellent presentation which dovetailed perfectly with the main emphasis at our get together in Swakopmund. We appreciate the very useful insights given to the subject of great service. Your professionalism, passion and conviction inspired us all.
Garth Collins, Sun International
Many thanks for your presentation to the ISER members – it was really superb.
Allan Hirsch, Hirsch Appliances
A truly inspiring and motivated presentation with plenty of humour. Well received…
Paul Myburgh, Nedbank Limited
Very appropriate to our Strategic Planning Workshop. Dynamic and attention-holding delivery style.
Juliet Kannemeyer, Grand West Casino & Entertainment World
We all enjoyed your presentation thoroughly.
Christian Wilderer, Core Catering Supplies
Thank you for the awesome presentation you gave to the Air Products distributors at Irene Country Lodge.
Jorg Scholz, Air Products Distributors
Your address left every one of us inspired and we wish to have a repeat with our colleagues.
Cora Njoli, UNISA
The presentation was excellent.
Liezle Brussouw, Constantia Sectional Title Management
Thank you for your participation in this year’s Contact Centres World Africa 2006 conference. It was a pleasure working with you, and you received great feedback from the audience on your presentation. I am pleased to let you know that you scored a remarkable 4.96 Out 5.
Yeukai Manyakara – Conference Manager, Terrapinn Ltd
Thank you for your input and contribution to make the 2006 Tourism Lekgotla a huge success.
Theresa Speed, 2006 Tourism Lekgotla – Organising Committee
Your presentation had a very positive impact on the audience. There is no doubt that we all learned a lot from not only the content of your talk, but also from your passionate delivery.
Brand Pretorius – Chief Executive Officer, McCarthy Limited
Really encouraged some soul-searching relating to Customer Service.
Chris Hewitson, Universal Print Group
Superb and spot-on presentation delivered by a very unconventional presenter.Very relevant to today’s business environment with practical guidance on how to change typical fossil corporate behaviour.
Marlene de Wet, South African Post Office
“The enthusiasm and passion with which Peter did his presentation was just what we needed to conclude our conference – thank you!”
G Prinsloo, McCarthy Hatfield
“Thank you so much. My team thoroughly enjoyed it and we look forward to your next one with us…”
Shirley Winwood, FNB Card
Excellent, enjoyable and novel perspective.
Chris Campbell, SA Institute of Civil Engineers
We thoroughly enjoyed the presentation and it was an appropriate start to a very important occasion in our annual calendar. SAMRO has made a strong resolution to be customer centred and focused and this was one of the best ways to set us on that path.
Nick Motsatse, SAMRO
… you were superb today, thank you Peter. the guys are raving. I am happy about your presentation. It’s up to all of us to put what we learned today into practice.
Sipho Sibiya, MultiChoice SMS
Peter really made us look in the mirror and examine the way that we work with our Customers. The whole team were wowed!
Tim Steel, TNT International Express
Excellent sense of humour. Brings point across very efficiently.
Linda Erasmus, West Rand Business Women
An inspiring and truly motivational presentation that makes one think about the true potential one has in front of a customer. Retrospectively… The sadness of lost opportunities and engaging in “non-fun” interactions.
Jan Swanson, Astellas Pharma
Thank you for the excellent presentation that you delivered at our recent conference. The message was loud and clear and delivered in a sincere and interesting way, and was most appreciated by all.
Mike Pullen, Dulce Cafe
Peter Cheales? BRILLIANT!
Charmagne Nel, Bearing Man (Johannesburg Branch)
Some of the comments received from delegates include: “Very entertaining.””Useful message.””Every manager should be given the opportunity to hear Peter.”
Michele, Nedbank Limited
Peter’s style of presenting commands a LISTENING audience. Presentation flows well and the content makes a whole lot of sense!!
Fiona Cragg, Rennies Distribution Services
Peter Cheales was a great speaker for our conference; he opened our eyes on customer service. He was excellent and the speech he made was appropriate for our type of business.
Martin van Rooyen, The Buying Exchange Company/Food Zone
It was one of the best presentations I have seen. Really relevant and hit home with a message everyone felt was valuable.
Debbie Combrink, Tsogo Sun Casinos
Peter gives an informative talk on how to treat customers – which we should all know, and is common sense, but don’t practice. We all need to be reminded of these things, and to get into a regime of making it a daily habit.
Andrew Webb, First National Battery
I think a lot of the time we all get caught up in day to day operations, and the presentation certainly made us sit back and think about whether we are looking at our business from our customers point of view or from our own ease of management point of view.
John Brannigan, Faritec Enterprise Solutions
Dynamic, entertaining, passionate and a message everyone should hear. A noticeable, positive change in the staff members who attended.
Rudi Seele, Mortimer Toyota
You are absolutely fabulous!! Everyone loved you Peter!
Neza Jansen van Vuuren, Feedem Pitseng
Dynamic, vibrant, high impact bringing all back to reality.
Ian Graham, Glenrand MIB
The presentation was amazing and enjoyed by all.
Mandy Barrett – Manager: Marketing, Sales & Service, Glenrand MÂ·IÂ·B Limited
The impact Peter had on our staff was remarkable. After his talk we had a brainstorming session on strengths and opportunities in our current environment and how we can improve.When the staff presented their ideas we clearly saw they did get Peter’s message very clearly, and rather focusing on negatives in their environment they came up with solutions as an individual, team and Unit…
Christine Ferreira-Netto, MultiChoice SMS
The presentation was fantastic and extremely inspirational.
Monique Greasley, TNT International Express
Hi Peter. Not sure if you remember, but you did a splendid presentation to all our sales managers at our Sales & Marketing forum at the White House in Parktown last year…We are having our annual MD Conference in April and were hoping you would be available to speak to our company MD’s.
Marianne Waspe, Bravo Group Manufacturing
Passionate and energizing – the talk makes you reflect on customer service and ask the question – are we really customer centric? And how do we get there?
Billy Lynch, Standard Bank
Peter – your presentation was exactly what the team needed. Basic fundamental sales and service principles delivered with punch, seriousness and of course the ever present Peter Cheales humour. The team sat back after your session and slowly and gleefully exhaled – all filled with confidence and the realization that with the guidance and tools you provided, their objectives for the year were easily within reach and weren’t as overwhelming as they seemed.
Lynne Manning, Hollister
I again had the privilege to listen to you at the MB conference yesterday and every time I listen to you, you bowl me over with your “simple” logic of how to delight a customer. It was awesome and thanks.
Chris Jordan – Franchise Executive for Mercedes Benz, Chrysler, Jeep and Dodge, Grand Central Motors
Thank you very much for your presentation at the White House today. It was very entertaining, enormously valuable and we really enjoyed the way you presented it.I am sure each and every one of us can and will apply what you have shared with us.
Marianne Gray, Bravo Group