down with one customer at a time and use the
see how well you are doing as a team. Each of you should fill out a copy of
the questionnaire beforehand, and then discuss each question , concentrating
on those questions where there is a wide difference in ratings and those
where ratings are low. This should open up a candid discussion about your
relationship and way to improve it. (This works best if you have a limited
number of customers, or major customers that warrant lots of attention.)
You’ll have to
struggle to become a team.
On the right track.
Chance to become a great team.