Customer Teamwork Questionnaire

 Customer Teamwork Questionnaire Sit down with one customer at a time and use the Customer Teamwork Questionnaire to see how well you are doing as a team. Each of you should fill out a copy of the questionnaire beforehand, and then discuss each question ,...

How well does your team work?

 How well does your team work? Take a look at the team you are on now. Use the assessment below to determine how well the team functions and to pinpoint areas for improvement. Use this questionnaire periodically with team members to check on the team’s...

Present Situation Analysis

 Present Situation Analysis The Present Situation Analysis will help you see a little more clearly where you stand today. Start with the “Love of Job” section. Take each factor in the left-hand column and scan across till you find something that most...

30 Service Energisers

 30 Service Energisers Get to know me. Make a point of introducing me, your customer, to each member of your staff who has anything to do with me. That means everyone from the receptionist to the managing director. Invite me to your premises and introduce me...